Refund policy

Date updated: Updated July 11, 2026

Axzora Solutions (“we”, “us”) wants clients to engage us with confidence. This Refund Policy explains our money-back guarantee, how fees and advertising spend are treated, and how to request a refund. It works alongside our Terms of service plus our our prices.

1. Our 30-day money-back guarantee

If you're not happy with our service in the first 30 days of working together, we'll refund the management fee charged for that time. In those early weeks, we carry the risk, not you.

• The guarantee applies to the Axzora Solutions management fee only.
• It applies to the first 30 days after your start date.
• It doesn't include third-party costs like ad spend, software subscriptions, or platform fees (explained below).
• It covers our standard monthly retainers. Custom or project work may come with different terms, which will be set out in your agreement.

2. Ad spend and other third-party costs

You pay ad platforms like Google Ads and Meta Ads yourself. We only charge for the strategy, systems, and management work we do. We never hold, receive, or control your ad budget. That means:

• Advertising spend is non-refundable by Axzora Solutions. Refunds for platform charges, if any, are governed by the relevant platform’s policies.
• Subscriptions, hosting, software, or media costs that you pay separately also fall outside this refund policy.

3. Monthly retainers and ending the arrangement

We work on monthly retainers with no long-term lock-in. You can end the arrangement by giving the notice set out in your signed agreement. Fees already paid for a month that's underway are handled as your agreement says, and the 30-day guarantee above only applies during the first 30 days.

4. Asking for a refund

To ask for a refund under the guarantee, please:

1. Email us hello@axzorasolutions.com during the first 30 days of working with us.
2. Tell us your name, your business, and the date we started.
3. Let us know briefly what wasn't right. Your feedback helps us do better.

We'll look at your request and, if it qualifies, refund the management fee to your original payment method within 14 days. Your bank or card provider's usual processing times still apply.

5. When refunds don't apply

We may refuse or reduce a refund if, for example:

• The request comes in after the first 30 days;
• We couldn't do the work because the access, assets, or approvals we needed weren't provided;
• The arrangement was ended because our Terms of Service were breached; or
• Custom work was delivered and signed off as a project under separate terms.

Nothing in this policy affects your legal rights under the laws that apply to you.

6. Updates to this policy

We may change this Refund Policy now and then. Changes apply once they're posted with a new “last updated” date, and they cover any work that starts after that date.